Get in Touch With Us

Whether you have a question about one of our casino reviews, want to flag something that looks out of date, or have a suggestion for content you'd like to see, this page explains how to reach us and what happens next.

How to Contact Our Team

Email is the best way to get a message to us. Every email is read by a member of our editorial team — not filtered by an automated system — and we aim to reply within two working days. Please write to us at [email protected].

A little context in your opening line helps us route your message to the right person and get back to you faster. Let us know whether your question is about a specific casino, a bonus offer, a payment method, or something else entirely.

What We Can Help You With

Here are the most common reasons Australian players and industry contacts reach out to us:

• Questions about our reviews — If something in one of our casino write-ups is unclear, or you'd like more detail on how we arrived at an editorial rating, just ask.
• Corrections and factual updates — We take accuracy seriously. If you've spotted something that looks wrong or out of date — a bonus figure, a withdrawal time, a licensing detail — we want to know about it so we can investigate and update accordingly.
• Reader feedback and suggestions — Have a topic you'd like us to cover, such as a specific payment method available in Australia, a new casino, or a question about online pokies or live dealer games? Reader input genuinely shapes our content calendar.
• Partnership and commercial enquiries — If you represent a casino operator or affiliate network and would like to discuss how we work, please introduce yourself and outline your proposal. We review all approaches but cannot guarantee a response to every commercial enquiry.
• Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, please mention this in your message. We will point you towards Australian support services, including the national helpline on 1800 858 858 and Gambling Help Online, which is available 24 hours a day.

What to Expect After You Write to Us

Once your message arrives, it goes to a real person on our team who will read it in full before replying. We do not use template responses as a substitute for genuine engagement.

Our standard turnaround is two working days. During periods of high volume — around major casino promotions or regulatory changes, for example — it may take a little longer. We will always follow up, so if you haven't heard back after five business days, please send a brief follow-up and we'll prioritise your message.

A Note on How We Work

Casinos Australia is an independent comparison site covering offshore online casinos available to Australian players. Our editorial ratings are based on research and verification — we assess licensing jurisdictions, bonus terms, withdrawal speeds, game libraries, payment methods and mobile compatibility. Commercial relationships with casino operators do not determine how a site is ranked; our reviews are editorially independent.

If you've read something on our site that you believe is inaccurate or misleading, we encourage you to contact us directly. Transparent feedback from readers is one of the ways we keep our information current and trustworthy.

Thank you for visiting. We look forward to hearing from you.